Property Manager, Real Estate and Customer Experience – Prologis
Company Name: Prologis
Do you want to play a role in global commerce?
We are seeking a Real Estate and Customer Experience Manager to join our Customer Experience Team (CET) that strives to provide outstanding service to customers in our 13 million square feet of industrial buildings in the Carolinas. Our customer base is diverse, and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds – a local office of 12 staff members, with the support and sophistication of a large international company. The role would be supported by a RECX Coordinator and a Maintenance Technician, and would report to the RECX Lead in the market.
What’s needed in order to do that:
Adapt to change and willingness to take on new company initiatives with a positive demeanor.
Ability to identify additional revenue opportunities by demonstrating an understanding of Prologis’ valuable products and services and aligning them to customer needs (Prologis Essentials, etc.).
Build and maintain strong, long-term relationships with portfolio of customers.
Dedication to delivering outstanding customer service through proactive and responsive service.
Technical proficiency of technical tools (ex: Salesforce and Yardi) to gather data and metrics and develop customer insights.
Highly developed negotiation and leadership skills to ensure safe and well maintained properties through competitively bid service agreements.
Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
Tell us if you’re ready.
5+ years of experience, industrial and commercial real estate experience preferred.
Ability to work well with internal partners (leasing, accounting, construction, etc.) as part a coordinated customer service team.
Shown interpersonal skills and an ability to nurture positive relationships with customers.
Real Estate sales license preferred, not required.
Experience with budgeting cycles and CAM reconciliation processes using analytical skills.
Provide exceptional customer experiences and connect with both local and corporate contacts.
Experience with implementing new initiatives, campaigns or system upgrades and validated adoption and navigational skills.
Strong mathematical and analytical skills.
Requires a valid driver’s license and the ability to travel to multiple properties.
As business instructs, able to work extended and flexible hours (e.g., nights/weekends/on-call).
Ability to multi-task; prioritize and work with minimal direction while leading contending timelines.
Skilled in the use of the internet, spreadsheets, relational databases, and word processing software.
Ability to process data and complete recurring variance reports and create, compose, and edit written materials.
Persuasive presentation and negotiation skills.
Excellent written and verbal communication skills.
Strong organizational skills – time management & prioritization
Strong digital literacy and be able to use Excel, PowerPoint, Yardi, and Salesforce.
Ability to read and understand commercial lease documents.
Target base compensation range of: $71,000 – $110,000, plus bonus target to be discussed during initial phone interview.
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vison insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of22 days a year in addition to paid holidays and volunteer time.