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Member Spotlight

Brittany Hayden

Current job:  Sr. Facility Manager – JLL (Bank of America Account) 

Summary of your role in the company: I am responsible for managing my assigned sites within the account-owned portfolio in accordance with the requirements of all local, state, and federal requirements. I am responsible for all lines of business and third-party relationships with the assigned buildings. I also manage a team of Facility Management professionals. 

How I chose my occupation: I didn’t choose my occupation.  Who does? 😊  I followed opportunities and networked to end up where I am today. But, I love what I do.

Years in the business: 10 

My specialization is:   Property/Facility Management

The most satisfying part of my job is: Working as a part of a team with some amazing people.

Best leadership advice I have been given:  Communication is very important.  Always keep an open-door policy.

Greatest professional achievement:  Worked as Assistant Property Manager at 300 South during the beginning phases of construction and the lease-up process.  This was my first position in property management and it was extremely challenging, yet rewarding.  This is also where my love of property management began.

The CREW Authentic Leadership Program was also a great professional achievement.  The program was life-changing for me personally and professionally.

 Number of years with CREW: 2

Most significant CREW connection: Dimelina Mora (Balfour). Dimelina is my foodie partner in crime and travel pal.

Place of birth/hometown: Rockledge, FL/Rock Hill, SC

Number of years in Charlotte: I’ve been back in Charlotte for 6 years after moving away to San Diego, CA for 3 years.

Family: I grew up as an army brat.  I’m the youngest of 3 girls.

My ideal vacation spot: Anywhere where there is clear water & white sand.

Hobbies/Interests: Trying new restaurants/food, traveling, MUSIC, especially live music

Other professional organizations I belong to: Big Brothers Big Sisters

I wish I could: Get a puppy.  Specifically, a Frenchton! Maybe next year.

Feel free to include any additional information about yourself that you would like! I can make balloon animals.  I am also a former massage therapist.  I am lead preschool teacher at my church.  Go Gamecocks!

Candice Mott
Fidelity National Title

Current job:  Commercial Underwriting Manager, Fidelity National Title

Summary of your role in the company: I lead a team of commercial underwriters to insure titles for commercial transactions.

How I chose my occupation: After stepping in to help a friend with phone coverage while her secretary had surgery back in 2001, I decided this was the field that interested me.

Years in the business: 22 

My specialization is:   Commercial Title Insurance

A good lead for me is:  Anyone in need of title insurance. My office can help with selecting an attorney to search title, perform the final update, and record docs. We also have an escrow department that can help with settlement statements and disbursement. While I specialize in commercial title, I’m able to help with residential title insurance as well.

The most satisfying part of my job is: Crossing the finish line at closing!

Best leadership advice I have been given: “Do good things with good intentions.”

Greatest professional achievement:  Being appointed the leader of the Charlotte Fidelity Commercial Underwriting team and becoming an alumnus of the CREW Charlotte Authentic Leadership Program.

Number of years with CREW: 1

Most significant CREW connection: Dr. Dawn E. Chanland

Place of birth/hometown: Birmingham, Alabama

Number of years in Charlotte: 21

Family: Husband John and 2 amazing boys – Ryan and Lincoln, 5 fur babies.

My ideal vacation spot: A secluded island with endless pina coladas.

Hobbies/Interests: Reading, Baseball, Basketball, Lacrosse, hiking to NC waterfalls, and traveling.

Other professional organizations I belong to: None.

I wish I could: Payoff all the student lunch debt for NC.

Ryan Jordan
Steel + Propre


Current job: Owner and Director of Operations

Summary of your role in the company: As the owner, my primary role is to support my team in their day-to-day operations so that they can consistently deliver excellent quality cleaning and janitorial services to our customers; simultaneously, I ensure that everyone’s career and personal goals are supported through the environment that we’ve worked hard to develop for our team here at Steel+Propre. Speaking from my perspective as the Director of Operations I make daily visits to work sites, coordinate with employees and check on their quality of life, I monitor all our materials and deliveries and oversee operating procedures. At the moment, I’m focusing a lot on innovating some of our operational standards and procedures, so that we stay well ahead of the status quo in terms of quality, effectivity, and customer satisfaction. 

One of my favorite responsibilities is to drop into managerial meetings with our staff – as we have accumulated an incredible pool of talent in our company over the last year (which I think any of our customers or industry partners can attest to). I always leave the office inspired, and this is why meetings are one of my favorite functions of the job in either of my roles at the moment. 

How I chose my occupation: My father started with a small cleaning company over 26 years ago, and he taught me everything he knew. Over time, choosing janitorial as an occupation felt like second nature to me, as I grew up with all the knowledge in chemistry, coordination, and customer relations. Thanks to my dad, I saw firsthand how janitorial touches every aspect of a company’s value chain, and this helped me realize that I was perfectly qualified to achieve and do anything in the corporate space by building on his example. 

Years in the Business: 18

My specialization is: assessing customer needs and examining the chemistry to get them the result that they want. Everyone in the company refers to me as the “technical expert”, and while I’m not too proud to admit that in this industry I’m, always learning – it’s nice to know that my colleagues notice my efforts in trying to maintain my technical expertise. 

A good lead for me is: a warm one! One of our company advantages is that once we attain a customer (partner), we do a great job of retaining them – it’s not common for us to lose partners (we view our customers as partners always…)

The most satisfying part of my job is: problem-solving. I love working through our partner’s cleaning or coordination issues and challenging myself to come up with the most effective and efficient solutions possible. 

Best leadership advice I’ve been given: Trust your employees. One Team, One Fight. 

Greatest professional achievement: My team. I believe the team I’ve constructed around me has been my greatest professional achievement.

Number of years with CREW: 2 great years, supporting women and partners in this industry. 

Most significant CREW Connection: Polly and Dawn Chanland. 

Place of Birth: Southern friend right here in Charlotte, North Carolina.

Number of Years in Charlotte: 34

Family: Single

My ideal vacation spot: Anywhere on a beach in Mexico. 

Hobbies/Interests: AcroYoga, Latin Dancing, Golf, Working Out, and anything on the water (especially Lake Norman)

Other Prof Orgs: IREM, IFMA

I wish I could: Make Charlotte a better place to live, work, and play through the quality of work that I deliver.

Danielle Milesky
Warco Construction

Current job: Architectural Sales & Business Development at Warco Construction

Summary of your role in the company: Collaborate with industry partners as both a manufacturer’s representative & specialty contractor to assist with commercial/architectural specifications for fireproofing and interior products. I work closely with the design community to help specify, design & install product finishes that meet the needs of their design intent, and to create functional and beautiful spaces for our clients.

How I chose my occupation: I went to school for business, but always wanted to be an interior designer when I was a child. Working in the construction industry has allowed me to combine my business background with my passion for interior finishes.

Years in the business: 15 years

My specialization is: Architectural Interiors & Acoustics

A good lead for me is:  Business Owners, Developers, General Contractors, Architects & Designers.

The most satisfying part of my job is: Helping others bring their design visions to life.

Best leadership advice I have been given: Stay curious. Take every opportunity that you can to learn something new, or to turn a mistake into a valuable lesson.

Greatest professional achievement: Being awarded the Presidents Club Award for outstanding territory sales.

Number of years with CREW: 2

Most significant CREW connection: Serving on the CREW Community Outreach Committee

Place of birth/hometown: Summit Hill, PA

Number of years in Charlotte: 10

Family: An 8-year-old daughter & 5-year-old son!  

My ideal vacation spot: The Mountains!

Hobbies/Interests: Travel, Cooking, golfing, lake days and spending time with family & friends.

Other professional organizations I belong to: Attend Events with IIDA, AIA, & NAIOP.

I wish I could: Speak another Language.

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