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Property Manager – Crocker Partners
1910
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Property Manager – Crocker Partners

Property Manager – Crocker Partners

Position: Property Manager
Location: Harris Corners, Charlotte NC
Supervised by: Assigned General Manager or Asset Manager Positions
Supervises: All Property Employees

 

The position responsibilities include, but is not limited to, the following:

OVERALL:
The Property Manager is independently responsible for the daily operations and leadership of the financial and physical management of the assigned commercial real estate portfolio. This position plays a key role on the team that manages high profile properties in Atlanta. This position ensures the long-term occupancy of the properties by providing the highest possible level of customer service to tenants and maintaining the appearance of the assigned properties to company standards. In general, this position is responsible for managing tenant relationships, property operations and costs, approved capital expenditures and the tenant improvement process. The Property Manager provides direction and training to administrative and technical personnel as necessary to meet all Crocker Partners standards; assists and proactively collaborates with other CP team members as required and successfully completes all assigned projects as directed and required from time to time.

SPECIFIC RESPONSIBILITIES:
Customer Service/Tenant Interface:
• Ensure all CP customers and tenants know you can assist them in their real estate needs.
• Establish and execute an annual Tenant Services plan
• Ensure timely collection of rents from tenants due per lease agreements with persistent follow up on delinquent payments, while maintaining tenant satisfaction of property management service
• Perform regular property inspections to guarantee that services are performed at the appropriate level of exceptional standards
• Manage the move-in process to tenant’s satisfaction.
• Visit tenants regularly and maintain a positive, productive, and professional relationship
• Complete documents pertaining to lease administration and coordinate all required activities
• Assist with tenant renewals, expansions and contractions including coordination of move-outs

Property Inspection and Maintenance:
• Regularly inspect and evaluate all building components, equipment, systems and grounds to ensure that the appearance and operation of the properties meet CCP standards
• Coordinate routine technical service/response, 3rd party vendors and emergency response activities, as required
• Proactively develop, enhance and maintain emergency procedures and preventive maintenance programs
• Maintain tenant request/contact logs and ensure requests are responded to in a timely fashion
• Monitor and review preventive maintenance programs

Work Orders & Contracts:
• Fully utilize the work order system, as it relates to your portfolio, to ensure that tenant service calls are handled to 100% customer satisfaction
• Obtain bids from various vendors and select appropriate vendor to perform work
• Ensure that work performed by contractors is performed timely and appropriately
• Negotiate, execute, and administer service contracts
• Meet CP requirements regarding bidding and insurance levels
• Ensure the portfolio you are assigned meets/exceeds all CCP internal audit standard requirements

Budgets/Financial Control:
• Prepare and execute annual operating budgets; actively participate in the capital planning process
• Oversee purchasing for supplies and services in accordance with annual budget and within spending limits and guidelines
• Approve all payable invoices
• Prepare monthly operating reports to clients and report on budget vs. actual operating variance
• Manage collection of accounts receivable and tenant default situations
• Develop scopes of work for capital projects, bid all work, and coordinate the execution of these projects

Tenant Improvements:
• Work on tenant improvement construction projects and tenant renovations, including review of blueprints with Chief Engineer
• Regularly obtain estimates for proposed interior tenant improvement construction projects, in support of the leasing team
• Provide required project status updates and participate in tenant improvement reviews
• Coordinate progress meetings and/or project planning to stay within schedules and on budget
• Manage job cost/tracking sheets, punch lists and close out projects

Activity and Status Reports:
• Develop weekly updates and monthly summaries of property activities and tenant relations
• Ensure all managed sites are operating according to state and local building codes
• Ensure emergency evacuation procedures and life safety systems are updated and in effect
• Develop required updates and summaries of property activities and tenant relations

Management & Leadership:
• Ensure all managed sites are operating according to state and local building codes
• Determine property staffing requirements; hire and train staff accordingly
• supervise property staff according to overall company policy
• set employee goals and objectives; communicate and monitor progress
• develop staff to maximize potential
• monitor staff performance including performance reviews
• delegate work duties to staff to attain objectives
• allocate use of available resources
• monitor and assist staff with work duties and projects
• evaluate current business processes and systems
• plan and implement procedures and systems to maximize operating efficiency
• establish and maintain controls
• responsible for the achievement of property productivity and quality goals

REQUIRED SKILLS:
• Demonstrated commitment to customer service and a track record of exceeding customer expectations. Self-starter with highly effective independent work skills that can function effectively within a team environment.
• Excellent time management and organizational skills with a proven ability to meet deadlines
• Ability to work collaboratively within a diverse team of assertive personalities.
• Capable of delivering results on time, on budget.
• Strong negotiation skills.
• Project Management experience.
• Working knowledge of construction processes and AIA contracts, RFI’s, change orders, invoice processing, drawings, specifications and terminology.
• Well-developed analytical, interpersonal and communication (both written and verbal) skills.
• Proficiency with Microsoft Office software.
• Valid drivers’ license and personal transportation.
• CPM, CFM or RPA designation and state real estate real estate license a plus.
• 5-10 years of property management experience with demonstrated track record of success. (Class A Office experience preferred)

For more information or to apply, please contact Yvette Turner at yturner@crockerpartners.com or (470) 823-3509