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Tenant Services Coordinator – Charlotte Douglas International Airport
1918
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Tenant Services Coordinator – Charlotte Douglas International Airport

Tenant Services Coordinator – Charlotte Douglas International Airport

Explore this opening in CRE at the City of Charlotte’s Aviation Team at Charlotte Douglas International.

TENANT SERVICES COORDINATOR
#2105-251100-02
Real Estate Agent II
Date Opened
Saturday, May 08, 2021 8:00 AM
Close Date
Friday, May 21, 2021 11:59 PM
Section
Aviation
Salary
 $63,846.00 – $83,796.00/year
Employment Type
 Full Time
OVERVIEW
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the
United States, with a total population of more than 872,498 citizens. A major commerce center,
Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets
and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for
everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City
thriving, ensuring upward mobility and advancement in the workplace.
SUMMARY
Prefer Bachelor’s Degree in Business Administration, or related field, including coursework in
business law, real estate principles and appraisal. Experience should be in the areas of
governmental or commercial property management, development, and leasing. NC Real Estate
broker’s license preferred or the ability to obtain within six months.
All aviation employees must obtain and maintain credentials in accordance with the Airport Security
Program. Background checks are required, and certain convictions will disqualify an individual from
access, and therefore from employment. MAJOR DUTIES AND RESPONSIBILITIES
1. Negotiate and administer leases, contracts, and agreements for use of Airport properties and
facilities as well as the purchase or sale of Airport property.
2. Review architectural plans and specifications during development to provide input related to
management and leasing issues, coordinate maintenance, which includes procuring
contracted maintenance and/or specialty services as needed.
3. Coordinate with the Aviation Department’s legal and business staff and other City agencies
to develop appropriate legal documents.
4. Develop and maintain lease and real estate management files including the master airport
lease spread sheet which is comprehensive as to term, payment, methodology of rent
increase, maintenance responsibilities, links to executed document and links to internal
financial Airport Service Fee models.
5. Coordinate valuation services for appraisals on a periodic or as needed basis. This includes
interaction with MAI appraisers to provide them with identification of subject property
characteristics pertinent to a specific appraisal assignment.
6. Verify accuracy of data representative of commercial property buildings depicted in lease
exhibits, which may require physical measurement to determine square footage.
7. Prepare and review leasing and marketing strategies for commercial space.
8. Improve newly acquired facilities for leasing. Market new properties in venues that reach the
appropriate market base.
9. Prepare and review written reports and requests for City Council actions.
10. Visit and inspect property sites on a regular basis.
11. Market unleased space at Airport and work with third party developers.
12. Develops performance goals for commercial space and establishes systems to monitor
performance against those goals.
13. Review and evaluate rent structures for Airport properties based on market analysis and
management objectives.
14. Research and prepare special reports and studies.
15. Administration and supervision of the Tenant Modification Application (TMA),Internal
Modification Application (IMA) and design review processes for the Aviation Department.
Includes facilitation of the weekly meeting, collection of information, and on-going
communication to meeting participants and to the tenant, entry into databases, preparation of
billing advices for invoicing tenants when appropriate, and invoicing/collection administration
as needed. This process also includes coordination of tenant issues with Facility
Maintenance and periodically, with outside contractors. This activity also involves teaching
tenants how to use E-builder system in connection with the TMA, IMA and the design review
process
16. Utilize Propworks software to facilitate general tenant matters including contact information,
documentation of lease details, and bill rules.
17. Pursue collections of past due accounts in a professional manner utilizing Propworks
software and data contained in tenant leases.
18. Manage Commercial Use Permits which includes renewals and compliance audits.
19. Manage Ground Handling Contracts and renewals which includes receipt of agreements,
monitoring completeness, and communicating with Credentialing as necessary, conveying
rules to Ground Handlers, maintaining record of certificates of insurance.
20. Serve in a project management capacity with Airport department requests regarding internal
space requirements and overseeing its implementation including furniture, fixtures &
equipment (FF&E) details
KNOWLEDGE, SKILLS & ABILITIES
• Excellent organizational, written and verbal communication skills.
• Strong negotiating skills.
• Ability to work effectively with others, representing the airport in a positive and professional
manner.
• Proficient in using Microsoft Office products.
• Knowledge of appraisal practices helpful. Specifically, ability to discern contents of
blueprints and the skill to professionally measure buildings to determine square footage.
• Knowledge of Mecklenburg County Polaris/GIS mapping system and familiarity with aerial
views of real estate tax parcels.
• Familiarity with FDOT and FAA rules and regulations regarding project funding, airport
development and operations is helpful.
PREFERRED QUALIFICATION
Prefer Bachelor’s Degree in Business Administration, or related field, including coursework in
business law, real estate principles and appraisal. Experience in the areas of governmental or
commercial property management, development, and leasing. NC Real Estate broker’s license
preferred or the ability to obtain within six months.
MINIMUM QUALIFICATIONS
High School Graduation or Equivalent and five years of relevant work experience
OR
Associate’s Degree and three years of relevant work experience
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or
external candidate(s) applying for any position with the City of Charlotte. The type of information that
will be collected as part of a background check includes, but is not limited to: reference checks,
social security verification, education verification, criminal conviction record check, and, if applicable,
a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit
Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws
requiring organizations to obtain a candidate’s written authorization before obtaining a criminal
background report, motor vehicle records check or credit report; and to properly store and dispose of
information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During
the selection process, candidates may be asked to take a skills test, and/or participate in other
assessments.
The City of Charlotte is an Equal Opportunity Employer. HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with
disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have
workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202.
Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you
may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.

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